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Frequently Asked Questions
Your computer login account is usually disabled when we need to talk to you about an outstanding finance query or regarding a breach of the university computer use regulations. In the first instance you will need to contact the IT Helpdesk where we will be able to advise you of the next steps required to get your account reactivated
We provide on-site support through Enhanced Support. Each Enhanced Support agreement includes an entitlement to a certain number of days of on-site support presence. If the on-site allowance is used up, we continue resolving issues through off-site cases, conference calls, and Webex meetings. However, we expect that the on-site entitlement should be enough for emergency uses in a project.
With valid entitlement, there are no limits on the number of questions, who asks the question, or the topic (as long as it is reasonably related to the product). There is a 16-hour limit on the effort Arm spends on an individual case before requiring a management review of the case.
We always recommend you use the latest version of the product in your design, which can be obtained under Technical Support. However, it is possible to split out maintenance if required.
GST Registration, Company Registration, PAN Registration, GST Returns, IT Returns, Balance Sheet, Loans etc.